Customer Care Executive(CCE)

full time

Oakland Business Services Pvt.Ltd.

Experience:

Min Age: 18 Years

Language: Hindi,English,Others

Min Education: Graduate

Job Description:

 

·         deal directly with customers either by telephone, electronically or face to face

 

·         respond promptly to customer inquiries

 

·         handle and resolve customer complaints

 

·         obtain and evaluate all relevant information to handle product and service inquiries

 

·         provide pricing and delivery information

 

·         perform customer verifications

 

·         set up new customer accounts

 

·         process orders, forms, applications and requests

 

·         organize workflow to meet customer timeframes

 

·         direct requests and unresolved issues to the designated resource

 

·         manage customers\' accounts

 

·         keep records of customer interactions and transactions

 

·         record details of inquiries, comments and complaints

 

·         record details of actions taken

 

·         prepare and distribute customer activity reports

 

·         maintain customer databases

 

·         manage administration

 

·         communicate and coordinate with internal departments

 

·         follow up on customer interactions

 

·         provide feedback on the efficiency of the customer service process

 

Company Info
Oakland Business Services Pvt.Ltd.

 

Oakland Business Services Private Limited"  rendering HR Solutions across the Delhi NCR. It is a combined venture of leading and experienced HR Professionals. The company laid its roots from basics of HR Management, thereby bringing a unique approach to cater the requirements of our Clients. We recruit across various verticals for multinational corporations as well as leading business houses. 

Our rigorous screening procedure ensures quality output within specific timeframes. You can completely rely on us to handle even the most critical requirements in short possible time, which is of paramount importance in these evolving times. We keep abreast of the rapid developments that take place in the corporate arena and constantly review and upgrade ourselves to tackle these developments in the most effective manner.

We offer HR Solutions in following sectors:-

  1. Information Technology and Tele-communications
  2. IT enabled services
  3. Consulting, Marketing, Banking and financial services
  4. Educational institute and related organization
  5. Business Process Outsourcing
  6. Knowledge Process Outsourcing 

 

share this job

  • Date Posted:
    28 Feb 2020
  • Location:
    Noida,
  • Skills:
    Excellent Communication Skills,Leadership Quality,Customer Realation
  • Working days:
    ,
  • Salary (Rs):
    15,000-25,000 PM